Cookie Policy
Last updated: 1 January 2025
This Cookie Policy explains how CrecheBooks (Pty) Ltd ("CrecheBooks", "we", "us", or "our") uses cookies and similar tracking technologies when you visit our website and use our services.
1. What Are Cookies?
Cookies are small text files that are stored on your device (computer, tablet, or mobile phone) when you visit a website. They are widely used to make websites work more efficiently, provide a better user experience, and give website owners useful information.
Cookies can be "persistent" or "session" cookies. Persistent cookies remain on your device after you close your browser until they expire or are deleted. Session cookies are deleted as soon as you close your browser.
2. How We Use Cookies
We use cookies for the following purposes:
- To enable essential features: Some cookies are essential for you to use our Service. Without these cookies, services you have asked for cannot be provided.
- To remember your preferences: Cookies help us remember your settings and preferences, making your experience more personalised.
- To improve performance: Cookies help us understand how visitors interact with our website, allowing us to improve and optimise the Service.
- To provide relevant marketing: With your consent, we use cookies to deliver more relevant advertisements and measure advertising effectiveness.
3. Types of Cookies We Use
3.1 Essential Cookies
These cookies are strictly necessary for the operation of our website. They enable core functionality such as security, network management, and accessibility. You cannot opt out of these cookies as the Service would not function properly without them.
Examples include:
- Authentication cookies that keep you logged in
- Security cookies that protect against fraud
- Session cookies that remember your preferences during a visit
3.2 Functional Cookies
These cookies enable enhanced functionality and personalisation. They may be set by us or by third-party providers whose services we have added to our pages. If you disable these cookies, some or all of these services may not function properly.
Examples include:
- Remembering your language preference
- Remembering your theme preference (light/dark mode)
- Storing recently viewed items
3.3 Analytics Cookies
These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. This helps us improve the way our website works.
We use:
- Google Analytics: To track page views, visitor behaviour, and general usage patterns
- Hotjar: To understand user behaviour through heatmaps and session recordings (anonymised)
3.4 Marketing Cookies
These cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user. These cookies require your explicit consent.
We may use:
- Google Ads: For conversion tracking and remarketing
- Facebook Pixel: For measuring ad effectiveness and building audiences
- LinkedIn Insight Tag: For conversion tracking and retargeting
4. Third-Party Cookies
In addition to our own cookies, we may also use various third-party cookies to report usage statistics, deliver advertisements, and enable social media features. These third-party services have their own privacy policies addressing how they use such information.
Third parties that may set cookies include:
- Google (Analytics, Ads)
- Facebook/Meta
- Hotjar
- Payment processors (for checkout functionality)
5. Managing Cookies
5.1 Cookie Consent Banner
When you first visit our website, you will see a cookie consent banner that allows you to accept or decline non-essential cookies. You can change your preferences at any time by clicking the "Cookie Settings" link in our website footer.
5.2 Browser Settings
Most web browsers allow you to control cookies through their settings. You can usually find these settings in the "Options" or "Preferences" menu of your browser. The following links provide information on how to manage cookies in common browsers:
5.3 Opt-Out Links
You can also opt out of certain third-party cookies directly:
5.4 Impact of Disabling Cookies
Please note that if you disable or refuse cookies:
- Some features of the Service may not function properly
- You may need to manually adjust preferences each visit
- You will still see ads, but they may be less relevant to you
6. Cookie List
The following table lists the specific cookies we use:
| Cookie Name | Type | Purpose | Duration |
|---|---|---|---|
| cb_session | Essential | Maintains your login session and security | Session |
| cb_csrf | Essential | Protects against cross-site request forgery attacks | Session |
| cb_consent | Essential | Stores your cookie consent preferences | 1 year |
| cb_preferences | Functional | Remembers your preferences (language, theme, etc.) | 1 year |
| cb_recent | Functional | Stores recently accessed items for quick navigation | 30 days |
| _ga | Analytics | Google Analytics - distinguishes unique users | 2 years |
| _ga_* | Analytics | Google Analytics - maintains session state | 2 years |
| _gid | Analytics | Google Analytics - distinguishes users | 24 hours |
| _fbp | Marketing | Facebook Pixel - tracks visits across websites | 3 months |
| _gcl_au | Marketing | Google Ads - conversion tracking | 3 months |
7. Contact Us
If you have any questions about our use of cookies, please contact us:
CrecheBooks (Pty) Ltd
Email: privacy@crechebooks.co.za
Phone: +27 (0)21 XXX XXXX
Address: Cape Town, South Africa
This Cookie Policy should be read alongside our Privacy Policy and Terms of Service.